At BYTOO UK, we’re committed to providing excellent customer service, available daily from 10 am to 1 am. For a swift response within 3 hours, you can reach us via our contact form or directly at our email address. Moreover, our dedicated team is also accessible through live chat during these hours, ensuring we’re always here to assist you.
A Powerbank Renting Service allows customers to rent portable power banks to charge their devices on the go. Customers can pick up, use, and return the power banks at any of our partner locations.
No, there's no need to bring your own charging cables. Each of our power banks comes equipped with built-in cables for convenience, providing a seamless rental experience.
It's simple! Just go to the machine located at any of our partner locations, follow the instructions to make a payment, and you'll be able to rent a power bank immediately.
Renting a power bank costs vary by location: £2 per hour with a maximum of £8 per day, or £2.50 per hour with a maximum of £10 per day. A deposit of £25 is required when renting the power bank.
You can use the rented power bank for up to 48 hours. However, if you don't return it within six days, we will consider it as a purchase and the £25 deposit will not be refunded. From then on, the power bank is yours to keep!
If a rented power bank is damaged, the deposit of £25 will be used to cover the cost of the power bank.
Safety is our priority. All our power banks undergo stringent testing and certification. They are compliant with all necessary safety regulations.
First, please ensure that the power bank is turned on. You can do this by pressing the orange button located on the side of the power bank, which should light up three blue LED indicators. If you have a thick phone case, we recommend removing it to ensure the cable can be fully inserted into your device. If you continue to experience difficulties, don't hesitate to reach out to our customer support team for assistance.
After deducting the time you use our power bank and the amount we charge, the deposit is typically returned within an hour. However, the exact timing may vary depending on your bank's processing times.
Important Notice:
• Once your account is deleted, all your personal data will be permanently removed, and you will no longer be able to access your account.
• Your user account cannot be recovered once it is deleted.
• If you wish to use the app again, you will need to register a new account.
Please ensure the following before proceeding with account deletion:
• All transactions are completed, and no disputes are pending.
• Deleting your account will automatically terminate any rights or interests related to your historical transactions, including refund claims.
BYTOO LTD is not liable for any claims or issues arising from the deletion of your account.
